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Diagnosis in Emuse Israel


Experience, desire, tenacity and determination to give our clients excellent service, brought us this Important insight - the duty to perform diagnostics.
In Emuse Israel, diagnosis exists for each request, advice or malfunction.
Diagnosis is the first service activity each treatment (each "service calls"), takes time (usually 15-30 Minutes).

the purpose of diagnosis?

  • make sure the technician understands the nature of the request.
  • make sure the client understands the nature of the request.
  • Determine whether the task can be done.
  • understand what are the effects and consequences of that task of the System or other users.
  • draw conclusions and generate tasks to perform.
  • assign The appropriate technician to perform the task.

What is the benefit of diagnosis?

Read Moreprevents a waste of time performing a task and streamlines the way to solution.
Sometimes convincing the customer is not necessary to fulfill the request.

 

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